Cancellation & Refund Policy
At Winzuvix, we want to ensure that our users have a clear understanding of how cancellations and refunds are handled. This policy outlines the circumstances under which you may cancel your participation or request a refund.
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1. Tournament Cancellations
Once you have entered a tournament, cancellations are generally not permitted. However, if a tournament is canceled by Winzuvix for any reason, all participants will be refunded in full.
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2. Refund Requests
If you experience technical issues or other problems that prevent you from participating in a tournament, you may request a refund. Refunds are handled on a case-by-case basis, and you must contact our support team within a specified time frame to be eligible for a refund.
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3. Non-Refundable Fees
Certain fees, such as registration or entry fees for paid tournaments, may be non-refundable once the tournament has started. Please review the terms of each tournament before entering to understand the refund policy that applies.
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4. Processing Refunds
Refunds will be processed through the same payment method used for the original transaction. Please note that refunds may take several business days to appear in your account, depending on the payment method.
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5. Changes to This Policy
We reserve the right to update this Cancellation & Refund Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately.